How do you want to place and track orders?
By Telephone
-
Personalized Service- Call (800) 636- 0898
People are the
key. Our staff will cheerfully help you. Calls are usually answered by the
second ring- and by a live person- not an automated attendant.
Our office is staffed 7am-6pm Monday thru
Friday Eastern Time (holidays excluded). Dispatchers are on call 24 hours 7 days a week.
On Line
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What
are the advantages?
How about speed and accuracy for one
:
The misunderstandings that can occur when a call for delivery to "156
East 65th Street" is understood as "165 East 56th Street"
will never happen. Having the job performed correctly from start to finish
can save you a lot of time and anxiety, not to mention your position with
your client.
Elimination of the "He said, She said"
syndrome: There can never be any denial
by either client or vendors to the conditions or parameters of the job. If
you input a certain pick-up time or request a POD or Rush delivery, we
can't say that we were never told. What's on the screen is what we see and
receive. Each job becomes a "contract" that we both understand
from the beginning.
Instant Tracking: Now
you have access to every job from the moment the order is placed. POD's,
(signature & time of delivery) are now available without having to
call us. You simply bring up the job you need and all of the pertinent
information is there at your fingertips. From logistics to rating
information... it's all there.
Internet Orders placed after 5:30pm will be
retrieved next business morning.
To Get Started, send an e-mail to
Sonia Terry or
Keith Kirk
or
call us at 1-800-636-0898. You'll have a login and password in minutes!
For detailed instructions on using the web
ordering and tracking, Click Here
Courier
Complete provides
software systems to the courier industry that greatly enhance our
capabilities in order entry, tracking and billing.
All orders are entered into the system using
Courier Complete where they are assigned an order number and dispatched.
We are able to track packages every step of the way from the initial phone
call, to the point of delivery. Dispatchers can view data on the job in
any manner desired. This information is accessible by the customer using
our on line tracking system.
