Four Important Details About Internet Order Entry:
1. We operate 24 hours a day, 7 days a week. Our physical office is open Monday thru Friday 7:00am thru 6:00pm Eastern Time (holidays excluded), and to ensure we maintain our high service standards we only accept internet orders at this time between the hours of 7:00am and 5:30pm. A dispatcher will always respond to your telephone orders and inquiries, even after hours.

2. Due to Internet communication not being 100% reliable (as much as we would like it to be), we highly recommend that once you have entered on order that requires immediate service on the internet, that you confirm the order is received by clicking on "Order Tracking". We wouldn’t want to miss your critical order that needs to be delivered in an hour due to a glitch somewhere on the World Wide Web!

3. Although we'll use all the technology we can get our hands on to dispatch and deliver your important jobs, we'll never allow that same technology to isolate us from the lifeblood of this business - personal contact with our customers. If you have any questions do not hesitate to call.

4. Runs being put in web order entry system for a future run, should be entered as soon as possible. This will facilitate our dispatch staff having the proper equipment available at the correct time and location for your pick up.

Getting Started
1. First, you will need to go to the following website: www.evereadyexpress.com

Your Web Browser should open directly to the new order screen.

Step One Identify the origination and destination of delivery. Web order entry system may by default show your company as the pick up location (you can change that though). In either of the "Pick Up Information" or "Delivery Information" blocks, click on the drop down menus to find your location. You may enter the first letter of the destination to help you navigate a little faster. If you do not see your destination located in the list, you can add a new address. All you have to do is click on the "New" button in either sections.

Step Two After you click on "New" the screen should look like the one shown below. After you complete the form, click on "Update". You have the option of selecting "Hidden in List". This helps you to keep your stored database clean of any non-frequently used addresses. We will discuss managing the list of addresses in the next section in more detail. Once you have clicked on "Update", you will be back in the new order screen.

Step Three Next you will need to check the correct date for the delivery. By default it keeps the date current on the day you are entering in the order. However, if you need to place an order for the next day or later in the future, you will need to change this.

Step Four The "Ready Time" and "Pick Up By" should always be filled in.

Step Five Choose Delivery Vehicle. The default is: "Best Fit". We can serve you better if you will choose smallest vehicle size that the shipment can be safely loaded and carried in. Choose from the drop down list. If your shipment requires a LiftGate Truck, please choose accordingly.

Step Seven If there is a job or reference number or name for this run, please enter this in the "Reference" box. This number or name appears on the invoice and helps accounting track charge back expenses.

Step Eight Please fill in the Packages section. This will also help the driver make the correct pick up, and dispatch will be able to confirm they are sending the correct size vehicle. You might only want samples & your vendor might try and give the driver the entire job.

When entering a round trip run, treat it as two separate runs/orders. But notate in the first half or order in the comments section, that it is a round trip run. That will let us know that the second half or order goes with the first one.

***Our service levels and guarantee are based on normal driving conditions. Unfortunately we cannot guarantee service levels under unusual conditions that are out of our control, such as accidents on the roads and highways, inclement weather, etc. We will make every attempt to let you know when a guarantee cannot be upheld, and we will offer an alternative. Certain restrictions may apply, depending on the distance and time of the location.

After you click on "Continue", you will come to a confirmation page. Here, you will have the opportunity to review the order before sending it. You may cancel the order if you wish as well. [CAUTION] ONCE ORDERS HAVE BEEN SENT TO US AND WE HAVE DISPATCHED THEM, YOU CAN NOT CANCEL AN ORDER. TO CANCEL, YOU WILL NEED TO CALL EVEREADY EXPRESS. . As you can see below, you will have the option for us to notify you when we have received the order. To send the order, click on "Complete"

Tracking your deliveries
You will have the ability to see the status of your delivery in real time data. Open the "Order Status" screen. The order status will show any of the following:

Order Search
You have the ability to look up any delivery we have ever done since September 4, 2001 (That's when we converted to this new system). So, if you want to know who signed for a package last year or this morning, it's easy.

Admin Functions
If you have Administrator privileges, you will be able to set up other users and set their security level. As a non-administrator user in the web order system, you will have the ability to only change your password only. To change your password, click on "Admin" in the upper right hand corner of your screen.

Getting a price quote
You have the ability to get an approximate price quote for "On-Call" deliveries. Simply click on "Quote" in either the "New Order" or "Order Tracking" screen. Please note that price quotes may be revised due to weight of shipment or number of skids changing from the quote, loading or unloading time exceeding the included amounts, wrong address or reconsigned shipments, having to use a truck instead of a van (which changes the service types), etc. If the quote has to be exact, you may want to call.